All of our cartridges are backed by our 100% guarantee.
If you are unsatisfied with our cartridges for any reason
within 30 days of purchase we will replace it or refund
your purchase price, your choice. Within 6 months of your
purchase, we will replace our cartridges for any defects
in materials or workmanship.
Our quality control procedures include the following:
Visual Inspection. We visually
inspect every cartridge to ensure there are no cracks
or chips, missing clips, pealing of electronic circuitry,
or damage to the print head. We also verify there has
been no prior non-OEM labeling. We only use virgin cartridges
Circuit Testing. We electronically
test our cartridges to ensure proper functioning of switches
and resistors within the nozzle firing mechanism.
Internal Cleaning. We use a combination
of hot water and steam to internally clean cartridges,
including a unique laundering system for our remanufactured
sponge core cartridges.
Filling Process. We use state of
the art filling equipment to meter fill cartridges with
the appropriate volume of ink and properly balance cartridges
that require balancing. We inspect again for cracks or
leaks from the cartridge, as well as proper ink flow from
the print head.
Cartridge Weight. As a verification
of the meter filled cartridges, we weigh every cartridge
(1) after the filling process, (2) after the print testing
process, and (3) after the external cleaning process to
assure a "full fill" for the customer and to
prevent defects due to overfilled cartridges.
Print Testing. We print test every
cartridge to ensure the printing is dark, clear, and that
there are no visible blocked nozzles. Our print tests
and quality criteria are designed to ensure graphics print
quality. As verification of the circuit testing, the OEM
printer must properly accept every cartridge.
Vacuum Testing. We use a vacuum
chamber to vacuum test each cartridge, inspecting for
visible leaks from the cartridge, micro leaks or cracks
that cannot be identified visually, and proper post-vacuum
pressurization of the cartridge. The vacuum chamber is
designed to simulate the lower air pressure cartridges
will experience when shipped by air.
External Cleaning. We clean the
outside of all cartridges to ensure there is no ink, dirt
or adhesive residue. We visually inspect the cartridges
again, and clean any dirt or dust from the print heads,
preparing them for taping.
Taping. After cartridges are taped,
we ensure that there is no dirt sealed under the static
tape against the print head, that the tape is securely
sealed to the print head, and that there is no ink leaking
from under the tape. As an added precaution against leaking
and damage to the print head, we securely affix plastic
clips to the cartridges.
Labeling. We ensure that all labels
are straight and clean, that proper labels are used for
the cartridge, and that the "remove tape" labels
are properly adhering to the tape and cartridge.
Bagging. Cartridges are sealed
in high quality static shield bags. The bag is sealed
with the cartridge print head away from the heat seal,
and we make a final inspection to ensure there is no ink
leaking in the bag.
Quality Verification. We ensure,
throughout each step, that the above quality specifications
are being followed by sampling and testing our work in
process. In addition, we empower every employee with the
authority to shut down our production line if any quality
problems are observed.
Post Testing. Statistically significant
samples from each day's production are isolated for post
testing. Next day, three day, and thirty day post testing
cycles ensure that not only do our cartridges work today,
but also they will work tomorrow. In addition, through
self-testing, quick response times, and a supplier/production/shipped
matrix, we can initiate product recalls based on customer
feedback of our cartridge field performance or our own