General Troubleshooting
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Troubleshooting for 51626A Cartridge
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General Troubleshooting

Tiny white lines appear in the print.

Example:

Cause:
Inkjet nozzles are not squirting ink onto the paper.

Reason:
  • Nozzles may be clogged due to dried ink, dirt or debris.
  • The circuitry on the printer may be dirty.
  • The storage station for the cartridge may be dirty.

Solution:

  1. Gently wipe the underneath of the cartridge with a towel or tissue moistened with water.
  2. Gently wipe the cartridge and printer circuitry clean with a soft towel or tissue.
  3. Use the printer service software to run at least 3 cleaning cycles.
  4. The printer may need to be analyzed by a professional if another cartridge fails.

The cartridge will not register or fit in the printer.

Cause:
The printer or the computer is not recognizing the cartridge.

Reason:

  • The tape covering the printhead is still on the cartridge and has not been removed.
  • The printer may need to be turned off and on before the cartridge is installed.
  • The contacts on the cartridge or printer may have dirt or debris on them.
  • A clip on the cartridge is preventing the circuitry from contacting.

Solution:

  1. Ensure the tape has been removed from the cartridge.
  2. Gently wipe the circuitry on cartridge and printer with a soft towel or tissue.
  3. Remove the clip that was placed on the cartridge to prevent leakage during storage.
  4. The printer may need to be cleaned by a professional if another cartridge fails.
  5. Turn the printer off and then back on before installing cartridge.

No ink is coming out at all.

Cause:
No ink is being delivered to the paper.

Reasons:

  • The nozzles are being obstructed from the outside.
  • The nozzles are being obstructed from the inside.
  • The ink is not feeding to the printhead.
Solutions:
  1. Ensure the tape or clip covering the cartridge has been removed.
  2. Gently wipe the underneath of the cartridge with a soft towel or tissue moistened with water.
  3. Use the printer service software to run at least 3 cleaning cycles.

Dark streaks and dragging through the print.

Example:

Cause:
Debris being dragged through the wet ink as it is being printed.

Reasons:
Dirt or debris clinging to the cartridge or cartridge holding carriage.

Solutions:

  1. Gently wipe the underneath of the cartridge with a soft towel or tissue moistened with water.
  2. Gently wipe the underneath of the cartridge holding carriage with a towel.
  3. The printer may need to be analyzed by a professional.

*The above contents have been written on the premise that the proper paper is being used.

 

 

 

 

 

 

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